Tanya Jawab
Tanya Jawab

Bolehkah saya daftar masuk melalui Facebook jika saya telah meningkatkan account saya?
Boleh,Anda boleh daftar masuk melalui MMOG.asia atau portal Facebook.

Apakah saya hanya diperbolehkan untuk mengisi ulang pulsa melalui MMOG.asia setelah proses peningkatan?
Tidak,pemain boleh bebas memilih cara untuk isi ulang pulsa. Pemain boleh mengisi ulang pulsa melalui Account Facebook atau MMOG.asia.

Jika saya menolak untuk meningkat menjadi anggota MMOG.asia,bolehkah saya melanjutkan permainan game saya?
Boleh,tetapi jika terjadi sesuatu pada Facebook (seperti account diambil tanpa ijin atau diblokir)sehingga pemain tidak dapat daftar masuk permainan,maka pihak penyelenggara tidak akan bertanggungjawab dengan masalah daftar masuk pemain di Facebook.

Apakah keuntungan jika meningkat menjadi anggota MMOG.asia?
Pemain dapat daftar masuk dalam permainan dengan mudah melalui website resmi MMOG.asia. Selain itu,pemain juga dapat menikmati bonus keanggotaannya,seperti menebus paket bonus atau lebih.

Saya sudah meningkat menjadi anggota MMOG.asia,apakah peningkatan ini akan membawa serta semua permainan lain di bawah MMOG.asia pada account yang sama?
Ya,pemain perlu mengisi formulir satu kali untuk melengkapi semua data peningkatan dari facebook ke account MMOG.asia.

Apakah itu MMOG.asia?
MMOG.asia adalah sebuah portal permainan online global yang menyediakan permainan jenis browser dan permainan jenis klien untuk anggota-anggotanya.

Apakah itu MPass?
MPass adalah sebuah Account MMOG.asia yang memungkinkan Anda dapat menggunakan layanan-layanan yang tersedia dalam portal MMOG.asia.

Bagaimana cara mendaftar untuk MPass?
MMOG.asia will not be liable for any loss if the information given is invalid or non genuine.

Bagaimana cara mengaktifkan MPass saya?
Sebuah email pengesahan akan dikirimkan untuk Anda,silakan klik pada jalur yang tersedia dalam email, Anda akan dituntun ke sebuah halaman MMOG.asia di mana Anda akan diminta untuk mengisi rincian -rincian profil Anda. Setelah Anda selesai mengisi rincian-rincian profil Anda, MPass Anda akan segera diaktifkan.

Apakah itu MCoins?
MCoins adalah mata uang terpadu untuk permainan-permainan MMOG.asia. 1,000 MCoins ditafsirkan sebesar RM10.

Bagaimana cara topup MCoins saya?
Klik DI SINI untuk topup MCoins anda.


Di manakah saya boleh melihat saldo MCoins saya?
Klik DI SINI untuk memeriksa saldo MCoins Anda.


Bagaimana cara saya membeli MCoins?
Anda boleh membeli MCoins melalui MOLePoints.


How credit card / online transfer transaction works?
1. The customer (you) shops at MMOG.asia and select credit card or online transfer as payment option during checkout process.
2. The customer enters the credit card / online transfer details required at a secure payment page powered by MOLPay gateway.
3. The customer is required to enter one-time password (OTP) at banks's page to authenticate the online purchase.
4. The transactions will be sent through secure credit card payment or online transfer network for approval.
5. The credit card / online transfer issuer approves the transaction with approval code.
6. Payment has been made successfully to MMOG.asia.


Why “MOLPay” name stated in my card statement?
We have appointed MOLPay as our third party payment gateway to process online transactions.


Who is MOLPay?
MOLPay is a third party payment gateway that being authorized to process payment transactions of credit card, internet banking, e-wallet & cash payment. MOLPay is notified by BNM under Malaysia Payment System Act 2003. For more info, please visit www.molpay.com.


How secure is MOLPay payment gateway?
All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard – Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay has implemented 3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, MOLPay does not store any cardholder’s sensitive data and information.


What is 3D-Secure?
3D-Secure is a service facilitated by VISA and MasterCard that lets you transact online securely using your credit card. This service is available on our website. Both Verified by VISA (VBV) & MasterCard SecureCode (MSC) introduce password protection during an Internet purchase to authenticate the customer. The goal of VBV/MSC is to create the same trust and confidence amongst merchants and customers that exist in a face to face shopping environment.


What are the benefits of 3D-Secure?
VBV/MSC provides added assurance by authenticating you while using your Visa/MasterCard credit card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your credit card when you make payments online.


How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the card holders to receive the unique password via their registered mobile number with their credit card issuer. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your credit card issuing bank.