Soalan Lazim
Soalan Lazim

Bolehkah saya daftar masuk melalui Facebook jika saya telah meningkat akaun saya?
Boleh, anda boleh daftar masuk melalui MMOG.asia ataupun portal Facebook.

Adakah saya dihad untuk menambah nilai hanya dengan MMOG.asia selepas peningkatan akaun?
Tidak, pemain boleh memilih cara tambah nilai dengan bebas. Pemain boleh tambah nilai dari akaun Facebook atau MMOG.asia.

Jika saya tidak ingin meningkat jadi ahli MMOG.asia, bolehkah sata terus dengan permainan saya?
Ya, tetapi jika apa-apa berlaku pada Facebook (seperti akaun digodam atau disekat) yang menyebabkan pemain tidak dapat daftar masuk permainan, pihak rasmi tidak akan bertanggungjawab kepada masalah daftar masuk pemain Facebook.

Apakah faedah untuk meningkat jadi ahli MMOG.asia?
Pemain dapat daftar masuk ke permainan secara mudah melalui laman rasmi MMOG.asia. Selain itu, pemain dapat menikmati bonus ahli, seperti menebus pek bonus atau lain-lain.

Saya telah meningkat jadi ahli MMOG.asia, adakah peningkatan ini berkesan kepada permainan lain dibawah MMOG.asia pada akaun yang sama?
Ya, pemain perlu mengisi borang sekali saja untuk menyiapkan peningkatan penuh data dari Facebook ke akaun MMOG.asia.

Apakah itu MMOG.asia?
MMOG.asia ialah portal permainan online global yang membawa permainan jenis browser dan juga permainan jenis klien untuk ahli-ahlinya.

Apakah itu MPass?
MPass ialah akaun MMOG.asia yang membolehkan anda menikmati semua khidmat yang dibekalkan dalam portal MMOG.asia.

Bagaimana mendaftar untuk MPass?
MMOG.asia will not be liable for any loss if the information given is invalid or non genuine.

Bagaimana untuk mengaktifkan MPass saya?
Emel pengesahan akan dihantar kepada anda, sila click pada pautan di dalam emel dan anda akan dihantar ke laman MMOG.asia dimana anda diminta untuk mengisi butiran profil anda. Selepas anda siap dengan mengisi butiran anda, MPass anda akan diaktifkan.

Apakah itu MCoins?
MCoins ialah mata wang bersepadu untuk semua permainan MMOG.asia. 1,000 MCoins boleh tukar dengan RM10.

Bagaimana topup MCoins saya?
Klik SINI untuk topup MCoins anda.


Dimanakah saya boleh semak baki MCoins saya?
Klik SINI untuk semak baki MCoins anda.


Bagaimana membeli MCoins?
Anda boleh membeli MCoins melalui MOLePoints.


How credit card / online transfer transaction works?
1. The customer (you) shops at MMOG.asia and select credit card or online transfer as payment option during checkout process.
2. The customer enters the credit card / online transfer details required at a secure payment page powered by MOLPay gateway.
3. The customer is required to enter one-time password (OTP) at banks's page to authenticate the online purchase.
4. The transactions will be sent through secure credit card payment or online transfer network for approval.
5. The credit card / online transfer issuer approves the transaction with approval code.
6. Payment has been made successfully to MMOG.asia.


Why “MOLPay” name stated in my card statement?
We have appointed MOLPay as our third party payment gateway to process online transactions.


Who is MOLPay?
MOLPay is a third party payment gateway that being authorized to process payment transactions of credit card, internet banking, e-wallet & cash payment. MOLPay is notified by BNM under Malaysia Payment System Act 2003. For more info, please visit www.molpay.com.


How secure is MOLPay payment gateway?
All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay services comply with the global data security standard – Payment Card Industry: Data Security Standard (PCI-DSS). To protect both cardholder and merchant, MOLPay has implemented 3D-Secure environment (Verified by VISA & MasterCard SecureCode) for its credit card payment processing. Besides, MOLPay does not store any cardholder’s sensitive data and information.


What is 3D-Secure?
3D-Secure is a service facilitated by VISA and MasterCard that lets you transact online securely using your credit card. This service is available on our website. Both Verified by VISA (VBV) & MasterCard SecureCode (MSC) introduce password protection during an Internet purchase to authenticate the customer. The goal of VBV/MSC is to create the same trust and confidence amongst merchants and customers that exist in a face to face shopping environment.


What are the benefits of 3D-Secure?
VBV/MSC provides added assurance by authenticating you while using your Visa/MasterCard credit card to make payments online. You can be assured that any online merchant giving VBV/MSC service is a legitimate commercial entity. A private code means added protection against unauthorised use of your credit card when you make payments online.


How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the card holders to receive the unique password via their registered mobile number with their credit card issuer. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your credit card issuing bank.