FAQ
FAQ

Can I login via Facebook if i've upgraded my account?
Yes, you can either login via MMOG.asia or Facebook portal.

Am I only allowed to reload via MMOG.asia after the upgrade process?
No, players are free to choose the reload methods. Players can reload from the Facebook account or MMOG.asia.

If I refuse to upgrade become MMOG.asia member, can I continue my game play?
Yes, but if anything happens to Facebook (such as hacked or blocked account) resulting player unable to login, Officials will not take any responsibility for the Facebook player's login problem.

Is there any benefit for upgrading become MMOG.asia member?
Players can login to game easily via MMOG.asia Official Website. Besides that, players will enjoy MMOG.asia member's allowance, such as redeem for Allowance Pack or more.

I've upgraded become MMOG.asia member, does the upgrade brings along all other games under MMOG.asia at the same account?
Yes, players need to fill the form once to complete a full data upgrade from Facebook to MMOG.asia account.

What is MMOG.asia?
MMOG.asia is a global online game portal, providing games of various platforms from client and browser based to mobile games, with localized content especially in the SEA regions.

What is MPass?
MPass is a MMOG.asia Account that enables you to use services provided within the MMOG.asia portal.

How do I register a MPass?
Click here, enter your email and details OR register with your social media accounts to register a Mpass.

How do I activate my MPass?
A verification e-mail will be sent to you, kindly click on the link provided in the email, you will be redirected to a MMOG.asia page where you will be required to fill in your profile details. Once you have completed filling in your profile details, your MPass will be activated.

Is information required upon MPass registration compulsory?
Information required such as email address and mobile number is essential as they will be used for identity verification purposes. MMOG.asia will not be liable for any loss if the information given is invalid or non genuine.

What is MCoins?
MCoins is an integrated currency for MMOG.asia's Games. 1,000 MCoins translates to RM10.

How do I top-up my MCoins?
Click HERE to top-up your MCoins.


Where can I see my MCoins balance?
Click HERE to check your MCoins balance.


Where can I purchase MCoins?
Mcoins are made available to you via online and physical stores near you. Click HERE.


How to top up via e-banking?
Select "MOLPay" at Top Up page for e-banking payment option. Click HERE for detail top up guide


Why "MOLPay" name is stated in my transaction?
We have appointed MOLPay as our third party payment gateway to process online transactions.


Who is MOLPay?
MOLPay is a third party payment gateway that being authorized to process payment transactions of credit card, internet banking, e-wallet & cash payment. MOLPay is notified by BNM under Malaysia Payment System Act 2003. For more info, please visit www.molpay.com.


How secure is MOLPay payment gateway?
All communication between you can MOLPay are encrypted using a 256-bit SSL connection. MOLPay services are scanned and certified by Hacker Safe & SiteLock everyday. MOLPay does not store any user's sensitive data and information.


How to get my password for 3D-Secure?
Most of the banks are leveraging on one-time-password (OTP) technology, allowing the users to receive the unique password via their registered mobile number with their bank. The way of getting the password may vary from bank to bank. For further clarification, please speak to the customer service officer of your account/credit card issuing bank.